Return & Refund Policy

Your satisfaction is important to us.

Return Eligibility

Products may be eligible for return if:

• The return request is made within 5 Days of delivery.

• The product is unused and in its original condition.

• Original packaging, tags, certificates, and accessories are included.

• Proof of purchase is provided.

Non-Returnable Items

The following items may not be eligible for return unless damaged or defective:

• Used products

• Personalized or customized products

• Products damaged due to customer misuse

• Items marked as non-returnable at the time of purchase

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 3 Days at shivairacreations@outlook.com with:

• Order number

• Photographs of the product

• Description of the issue

We will review the request and arrange a replacement, exchange, or refund where applicable.

Refund Process

Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within 7 Working Days.

Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to our error or a defective product, we will bear the return shipping cost.

For other eligible returns, return shipping charges may be the customer's responsibility unless otherwise specified.

Contact Us

For return or refund assistance, please contact:

Email: shivairacreations@outlook.com

We are committed to resolving your concerns as quickly as possible and ensuring a positive shopping experience.